Workplace communication has never been more nuanced—or more generationally diverse. That was the central theme of a recent webinar hosted by the Making Our Strong Communities Stronger Collaborative titled “LOL or BRB: Decoding Millennial and Gen Z Workplace Communication.” Sponsored by BMC, Broadcom Mainframe Software, IBM, Open Mainframe Project, Rocket Software and TechChannel, the conversation brought together experts and professionals across generations to explore how to build more inclusive, authentic, and effective communication in today’s evolving work environments.
Dr. Gloria Chance, founder of The Mousai Group, framed the discussion by identifying three key values needed to bridge generational communication gaps: trust, curiosity, and authenticity. A live poll revealed that while 52% of attendees felt fluent in generational language (like emojis and shorthand), 48% admitted to only knowing the basics or being completely in the dark. Panelists then explored how generational differences—from the use of emojis to preferences in digital tools—can lead to misunderstandings, misinterpretations, or even unintentional friction.
Panelists included:
- Brennen Glover, Manager, Onboarding & Employee Development at Rocket Software
- Elizabeth Joseph, global head, Open Source Program Office for #IBMZ and #LinuxONE at IBM and Open Mainframe Project ambassador
- Lilly McPadden, student at Marist University, and co-op working in the z/OS Customer Test area
- Andy Wig, Senior Editor, TechChanne
- Arin Seeger, Marketing Manager, TechChannel
If you missed the live conversation, you can watch the video or read the key takeways below:
What We Learned
1. Emojis Aren’t Universal
Panelists including Liz Joseph, an elder millennial, and Gen Zers Lilly McPadden and Aaron Seeger, explored how emojis like the thumbs-up (👍) can send mixed signals. For some, it’s a sign of approval; for others, it can feel passive-aggressive. The takeaway? Always clarify intent and don’t assume universal meaning.
2. Communication Preferences Vary Widely
Gen Z participants noted a preference for clear, concise communication—often favoring meetings over messages for complex discussions. Millennials and Gen Xers acknowledged the evolving norms, including the pressure to adapt tone and language across platforms like Slack and Teams.
3. Authenticity vs. Professionalism
There was rich discussion around “masking” in the workplace—the act of hiding parts of one’s personality to fit into professional norms. While many panelists said they feel more authentic with experience, younger professionals like Lilly noted they still adapt heavily depending on the audience. Authenticity, balanced with situational awareness, emerged as key to trust-building.
4. Psychological Safety Is Essential
Creating a psychologically safe environment—where employees feel comfortable asking questions or expressing confusion—was highlighted as a foundational element for team success. Panelist Brennan Glover emphasized that transparent, two-way communication builds culture and empowers high-performing teams.
5. Digital Communication Leaves a Footprint
With more work happening online, panelists reminded attendees that tone and language in written formats can easily be misread—and that digital footprints are permanent. Tailoring communication to the platform (email vs. Slack vs. Asana) and audience is more important than ever.
6. Leadership Sets the Tone
The session closed with a focus on leadership. Leaders have a unique role in modeling intentional communication, encouraging openness, and reinforcing that different styles and perspectives are welcome. As one story illustrated, even a small act—like supporting someone after an awkward question—can shape whether a team feels safe to speak up again.
Final Thoughts
Whether you’re a seasoned professional or just starting your career, understanding generational communication styles can help you avoid missteps, foster connection, and build stronger, more inclusive teams. As the panel agreed, the most effective communication happens when we lead with curiosity, assume good intent, and make space for everyone to be heard.
Want to learn more about the Making Our Strong Communities Stronger Collaborative? Follow the conversation on LinkedIn and explore future webinars and resources.
